Caremobi
Caremobi

Reimagining how caregivers and clinicians work together

Reimagining how caregivers and clinicians work together

Reimagining how caregivers and clinicians work together

Leading the design effort to unlock peace of mind for caregivers and better care for patients by allowing multiple caregivers to collaborate and gain actionable health insights.

Role
Role

UX & UI

UX & UI

Platform
Platform

iOS, Web

iOS, Web

Deliverables
Deliverables

Wireframes, Competitive Analysis, UI Design, Prototypes

Wireframes, Competitive Analysis, UI Design, Prototypes

Background
Background

Improving patient outcomes at NYU

Improving patient outcomes at NYU

CareMobi is an initiative started by the NYU Rory Meyers College of Nursing with funding support from National Institute On Aging (NIA).

The Problem
The Problem

Dementia care is fractured and broken

Dementia care is fractured and broken

Caregiving for dementia patients is typically split across multiple family members, doctors, nurses, and other care team members like adult day care or long-term care staff, making coordination, and tracking physical and behavioural symptoms difficult and stressful.

Impact

Impact

Designed and launched a 0→1 mobile MVP from concept to the App Store.

Defined the product’s UX patterns and interaction model and reduced ambiguity with detailed prototypes.

Enabled further funding grants and eventual commercialization.

Wireframing

Wireframing

Armed with great insights and a list of prioritized features and flows we rapidly designed wireframes for all critical paths and shared early and often with the CareMobi team. Their expert domain knowledge allowed us to quickly iterate and ensure our solutions met the needs of users.

Armed with great insights and a list of prioritized features and flows we rapidly designed wireframes for all critical paths and shared early and often with the CareMobi team. Their expert domain knowledge allowed us to quickly iterate and ensure our solutions met the needs of users.

Onboarding

Our primary focus was to develop a supportive experience for new users and ensuring they quickly grasp the app's value. Instead of insisting users create a care team and send invitations post sign up, we permit them to navigate through the app and understand the kind of content they can add using illustrative empty states.

Logging Health Progress

Logging Health Progress

To keep data entry as efficient as possible we used progressive disclosure to reduce cognitive load, only displaying additional fields when relevant and using iconography where possible. Through additional conversations with users we learned health care professionals often need to log multiple vitals at once.

User Testing & Ongoing Enhancements

User Testing & Ongoing Enhancements

Post-launch, CareMobi tested the product with a small number of care teams before promoting the application to a wider audience. This identified a number of small usability fixes and new feature ideas. The Input team has been able to return to the product multiple times to design and build new features like audio notes for appointments, improved notifications, new concepts for logging mood updates, post comments, and more.